Frequently Asked Questions
Find answers to common questions about our instruments and services
Are your instruments covered by a warranty?
Yes, all new instruments come with a minimum one-year manufacturer's warranty covering defects in materials and workmanship.
Do you offer professional instrument setup?
Absolutely. Every guitar and orchestral string instrument undergoes a multi-point inspection and professional setup by our technicians before shipping.
Can I track my order once it has shipped?
Yes, you will receive a confirmation email containing a tracking number as soon as your order leaves our warehouse.
Do you offer international shipping?
We currently ship to over 50 countries. Shipping rates and delivery times vary by location and will be calculated at checkout.
What is your policy on digital sheet music downloads?
Due to the nature of digital content, all sales for downloadable sheet music are final and non-refundable.
Are the products on your website in stock?
Our inventory updates in real-time. If an item is listed as 'In Stock', it is ready to ship from our fulfillment center.